Inclement Weather Policy
Johnson’s Mobile Detailing understands that the weather is our greatest obstacle. We reserve the right to re-schedule appointments if the weather is un-permitting or if we feel the detail cannot be concluded in its entirety and in a safe manner. In case of bad weather, JMD will contact you no later than the morning of your scheduled appointment to go over the re-scheduling options available to you. We appreciate your understanding and thank you for your flexibility.
We take pride in being a reliable small business. We take exceptional pride in doing superior work and stand behind that. The lifeline of our business is customer satisfaction and loyalty. This means we deliver the finished product that we promise in the amount of time that we promise. Often the work is done exclusively.
With this extra touch comes some responsibility on the customer. Cancellations are very costly to our business. Of course, we anticipate things like rainy days and other forces of nature and understand that hey, “emergencies happen.” But we ask that you try as hard to keep all appointments with us as we do for you.
JMD requires at least a 12-hour notice to re-schedule appointments. Same-day cancellations may be subject to a $30 trip charge fee.